Frequently Asked Questions
If our jewellery is so high end, why does it cost only $11 a piece?
Our family has been working over 40 years in fashion jewellery and was a pioneer in introducing stainless steel to this market.
We own our molds and our makers are now our friends and partners. We are at the source of production.
Then you are buying an assortment: all the heavy costs (packing, handling, checking, and especially shipping) are divided by 8.
And we are not greedy. That is why you get top designs, top quality at $11 a piece.
Why do you sell assortments and not single items?
The competitive shop price for each piece is an average of $24, so by buying the assortment you are effectively paying for only 4 of them.
It took so much effort to design each piece (its look, size, weight, and the way they combine) that the assortment is at the heart of how we think about the collection.
It was no surprise to us to have such a fantastic success in France, and this is why we decided to launch it in the US market.
When should I expect my delivery?
Orders in the US ship within 2-3 business days from our partner warehouse. Standard delivery then takes 3-5 business days; international orders typically arrive in 10-14 days.
You'll receive an email with tracking as soon as your box is on its way.
What is your return policy?
If you're not in love with your box, you can return it within 30 days of delivery for a refund. Items should be in their original, unworn condition with the original packaging.
To start a return, just email us and we'll guide you through it. See our Returns & Refunds page for the full details.
What is the jewellery made of? Will it last?
Every piece is crafted from 316L surgical-grade stainless steel and finished with 3 microns of real gold PVD plating. It is hypoallergenic, non-toxic and complies with global safety standards (REACH, CE, SGS).
With a little care (wipe with a soft cloth, avoid harsh chemicals and prolonged salt water) the mirror finish can last for many years. Each item is stamped with our I24J logo.
What sizes are the rings and bracelets?
Both rings (Om and Tree of Life) are adjustable from size 52 to 60 in a comfortable way. The bracelets are 17 cm long with a 4 cm extension; necklaces run from 40 to 45 cm with a 5 cm extension. Sizing fits the great majority of wearers.
I don't have pierced ears. Can I choose another item instead?
We had several customers in France who did not wear earrings or did not have pierced ears, and many of them told us their friends were delighted to receive the earrings as a gift.
If that doesn't work for you, please reach out and we'll find a way to make your box work for you.
You mention 7 more boxes to come. What themes? When?
Our concept is a set of 8 boxes, all with 8 pieces, similar to the Soul Box but with very exciting new themes: SEA, HIPPIE, JUNGLE, FASHION, PLANET, HAPPY, and LOVE.
In France our Soul customers have requested we launch the SEA Box next. We are working on it and may be able to release it in early 2027. A buyer of the Soul Box will get a loyalty discount on the next ones.
Who is behind Ilani 24 Jewel and ISLA SAMBA?
A family, living equally in jewellery and spirituality. Paule, the grandmother, was one of the first yoga teachers to introduce Tai-Chi-Chuan in France.
Her son Richard studied meditation in India in his twenties and developed a passion for teaching a constant consciousness through awareness of the breathing. From his many trips to India he brought back spiritual symbols in jewellery, and the SOUL collection was born.
Read the full story on our Our Story page.
How do I get in touch?
We're a small family team and we love hearing from you. Send us a message through our Contact page and we'll get back to you as quickly as we can.