Ilani 24 Jewel — Refund and Return Policy

This policy forms part of our Terms of Service and applies to all orders placed through ilani24jewel.com. Ilani 24 Jewel is a trading name of ISLA SAMBA SARL. We sell and ship to delivery addresses within the United States only.

Cancelling before dispatch

You may cancel your order at any time before it is dispatched by emailing support@ilani24jewel.com with your order number. If we have not yet handed the parcel to the carrier, we will cancel the order and refund the full amount you paid, including shipping and any import duties collected at checkout.

If we are unable to ship your order within the timeframe stated at checkout, or within 30 days if no timeframe was stated, we will contact you and you may either agree to a new date or cancel for a full refund.

30-day returns

You have 30 days from the date you receive your item to request a return.

To be eligible, the item must be:

• in the same condition in which you received it, unworn and unused
• with all tags attached and in its original packaging, including any pouch, box, certificate or care card
• accompanied by your order number

Start a return by emailing support@ilani24jewel.com with your order number and the reason for the return. We will confirm whether the return is accepted and send you a return shipping label with instructions.

Do not send an item back before requesting a return. Parcels returned without an accepted return request cannot be processed and may be refused or returned to you at your cost.

Returns are sent to: ISLA SAMBA SARL, 66 Avenue Charles de Gaulle, 83120 Sainte-Maxime, France.

Who pays return shipping

• Change of mind: we provide a prepaid return label and deduct its cost from your refund. The cost is shown to you before you commit to the return, so you can decide whether to proceed.
• Faulty, damaged, or wrong item: we pay the return shipping in full. You are never out of pocket for our error.

Items remain your responsibility until they reach us, so please use the label we provide and keep the tracking number.

Damaged, faulty or incorrect items

Please inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, contact us at support@ilani24jewel.com within 7 days of delivery with your order number and photographs of the item and packaging.

We will replace the item, or refund you in full including all shipping and import charges, at your choice. This applies regardless of any other exclusion in this policy.

Nothing in this policy limits any rights you have under the consumer protection laws of your state of residence.

What we cannot accept back

• Custom, personalised or made-to-order pieces, including engraved items and items resized to your specification
• Pierced earrings, for hygiene reasons, once the sealed packaging has been opened
• Gift cards
• Items returned worn, altered, resized or repaired by a third party, or returned without their original packaging and tags

These exclusions do not apply where an item is faulty, damaged in transit, or not what you ordered.

Exchanges

The quickest way to exchange an item is to return the original for a refund and place a new order, so you are not waiting on international transit twice. If you need a different ring size, contact us before returning — we may be able to help directly.

Refunds

Once your return reaches us we will inspect it and email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days of approval.

What you get back. For a change-of-mind return we refund the full price you paid for the item, including the import duties and customs charges collected at checkout, less the cost of the return label. Original outbound shipping is not refunded. For a faulty, damaged or incorrect item we refund everything, including outbound and return shipping.

Your bank or card issuer may take additional time to post the refund to your account. If more than 15 business days have passed since we confirmed your refund was approved and you have not received it, contact us at support@ilani24jewel.com.

Contact

ISLA SAMBA SARL, trading as Ilani 24 Jewel support@ilani24jewel.com 66 Avenue Charles de Gaulle, 83120 Sainte-Maxime, France +33 6 03 99 98 78